Career Opportunities

Are You Interested in a Career with PSA?

PSA is always interested in quality individuals to enhance our existing service team. We have diverse opportunities to match your skill set. If you are applying for an existing opening or would like to share your information with us to review and keep on file, please use the email address provided below.

Tell us about your areas of expertise or interest.  We’ll look over your resume and materials and offer suggestions as to where you will fit best within the PSA organization.

Send Us Your Materials

Provide us with your current resume and any additional relevant materials to:

Our Contact Information

Publishers Service Associates, Inc.
2406 Reach Road
Williamsport, PA 17701Human Resources
         Fax: 570.322.2063

Expert Management Team

This team has seen it all, and our clients frequently call on our expertise for advice and guidance

PSA’s owners and top managers are industry veterans. Mark Hintz is a publisher of a number of special interest magazines, and has run publishing divisions for several large publishers. Our world class management team represents over 200 years of publishing experience and 80 of those years were spent at PSA helping build a fulfillment house that you will be proud to have handle your publications! They are experts in every aspect of publishing, circulation marketing, subscription fulfillment, postage handling, and lettershop organization. Most of our managers have worked for decades in their fields of expertise for some of the largest companies in the world. They bring a wealth of experience to your fulfillment service needs.

MARK HINTZ, Chief Executive Officer & Founder

Mark started his career in 1980 in the Readers Digest corporate intern program, which exposed graduates to every aspect of magazine publishing, from fulfillment and circulation marketing to publication accounting, advertising sales and newsstand distribution. He continued his career at Reader’s Digest as an assistant product manager on the Families Magazine launch. Mark then worked as a circulation director and eventually general manager of Grit, a 500,000 weekly circulation tabloid magazine. In 1989, Cowls Magazine (now Primedia) hired Mark as Vice President to oversee the business operations of their Empire Press unit. In 1992, he started Sovereign/Homestead Magazine Publishing, which has launched over 20 special interest consumer magazines, many of which are still in publication today. In 1999, Mark started Publishers Service Associates using new technology, high-knowledge employees, and separate CSR teams working with individual clients to produce the highest quality subscription fulfillment.

DEBRA SCHULLE, President and Chief Operations Officer

Debra has worked directly in the publishing world for over 26 years. Her career started in 1982 with the American Diabetes Associates where she managed the order entry and customer service staff. After gaining a great deal of experience in journal/magazine fulfillment and file conversions, she was hired by the National Institute of Business Management to oversee their customer service division supporting over 50 newsletters and books. Within the first year at NIBM, Debra was promoted to Director of Circulation and became responsible for all print production, fulfillment and customer services. Not long after that, she became Vice President and took the P&L responsibilities. In 1995, she was asked to lead the Circulation, Fulfillment and Subscriber Services staff as the Vice President of Georgetown Publishing House. Over 15 new newsletters and special reports were successfully launched during her tenure with GPH. In 1998 she decided to start her own publishing consulting service, Creative Solutions for Publishers. Since then, she has served over 100 different publishing companies and associations with everything from subscription file conversions to improved profitability. After supporting Publishers Service Associates as a consultant for 10 years, Debra joined the PSA team as President. She leads the operations staff, working closely with the same team she helped to hire and watches over the processes that she has been instrumental in developing over the past decade.

ANDREW CONTI, Chief Marketing Officer

As CMO, Andrew handles all aspects of PSA’s sales and marketing efforts. He provides client service support and assists in the area of new products and services development. Andrew brings over 32 years of fulfillment software sales and software marketing experience to PSA. While VP of Sales and Marketing with CWC Software, publishers of QuickFill, he was instrumental in all aspects of selling and marketing QuickFill Subscription Fulfillment Software. Andrew is an active board member of the Association for Audience Marketing Professionals as well as being active in: Specialized Information Publishers AssociationThe Alliance of Area Business Publications;The City and Regional Magazine AssociationThe Catholic Press Association; and The Evangelical Press Association; and the MCMA.

JASON DEBLOOIS, Director of Technical Resources and Daily Operations

Jason came on board in May of 2005 after supporting over 80 newsletters and communication products as the Project Director of Newsletter Holdings LLC in McLean, Virginia for 8 years. In that position he was required to manage various web and database applications as well as write custom applications for a variety of projects. During his tenure at PSA, Jason has also written a large variety of custom reporting solutions and internal applications for a multitude of publishers requiring specialized information and applications that work with their web connectivity, email marketing processes and createdapplications and reports that allow our clients to get the data they need in the format they want. He continues to lead the IT Department in the areas of database security functionality. He is constantly searching for and implementing updates and upgrades to our current services, keeping PSA a technology leader in the publishing fulfillment industry. Because Jason understands all aspects of our business, he has a secondary role with PSA. Jason is in charge of working with the department managers to makes sure daily operations run smoothly. He leads the management team in meetings and is the person who makes definitive judgement calls when required. He clearly admits that the management team is so strong that this role is far easier than it sounds!

JANINE BOWER-SNYDER, Director of Customer Service

Janine is the newest of the management team, coming on board early this year. She brings 30 years of publishing experience that she acquired working for Brodart (an international products and service company for the library industry) as a supervisor in the quality control department testing new circulation systems and manager of the inside sales and services departments. Her previous managers felt that she could take on almost anything and regularly asked her to put this area in order or pull this staff into shape. So, like many talented publishing professionals, they become a victim of their own success! We know she will bring many new ideas and support to the supervisors and staff in the Customer Service Department.

KEITH ENGLERT, Director of Mail Operations

As our Mail Services Director, Keith’s diverse experience and background in distribution and receiving for several large companies prior to coming to PSA which has enabled him to streamline PSA’s client inventory and distribution processes. Keith came on board with PSA in 2011, bringing his experience gained as an inventory and shipping specialist for Woolrich (clothing and supplies). At Woolrich, he worked with a team to provide order support for all US stores managing thousands of SKU’s and hundreds of shipments daily. He has also worked for Kmart where he was responsible incoming and outgoing merchandise shipments, inventory, and warehousing. He specializes in finding the best, most cost-effective methods for shipping your products. Our clients can count on Keith and his service team to meet their varied needs with efficiency and professionalism.

GRETCHEN BADGER,  Director of Fulfillment and Special Projects

Gretchen joined the staff as a supervisor in our Customer Service Department in 2010. She came on board bringing many years of fulfillment, customer service, and database experience that she gained while working with 1-800-Flowers and Fannie May Candies. In her previous career she was responsible for the data entry team and consumer and business sales. After showing us that she can quickly improve fulfillment systems and champion creative ways to provide very sophisticated fulfillment support and reporting, she quickly rose through the ranks and now manages all data conversions, special projects and custom reporting as well as the daily fulfillment functions for many clients. Everyday Gretchen provides a unique blend of customer service, sales savvy, and database management experience to PSA and our clients. She effectively shares her experience in customer relations and vision for the “bigger picture” with both PSA’s service team and clients to effectively reach their customer base. Her income improvement and cost savings ideas have really helped our clients achieve increased profitability and higher circulation figures.

KATHY PAULHAMUS, Fulfillment Manager

Kathy gained most of her extensive circulation and fulfillment experience while working as the Director of Customer Service and Systems for the in-house subscription fulfillment operations at Grit Publishing Company. For over 20 years, Kathy led a team of over 30 CSRs and supervisors who supported subscribers and system operations. Kathy’s department was responsible for all incoming transactions, including mail processing, caging/balancing, data entry, and customer service. Her department was solely responsible for all ABC audit functions as well. Upon the inception of PSA, Kathy has supported the company’s growth by handling many operational functions and now is charged with the tasks of daily fulfillment, BPA and ABC audit function, job scheduling and tracking, special reporting, system updates, client inconversions and many production tasks.

ASHLEY GARDNER, Quality Control and Training Manager

Ashley has worked for PSA since she was a teenager. She has held positions in all PSA departments but Accounting and IT. As a result, she is very qualified to manage the quality control programs and to provide training programs to staff. When she is not training new staff, she is giving refresher training to keep team members informed and up-to-date with policies. She is also a backup for our Customer Service Manager. Because she knows so much about our processes, she consistently looks for ways to improve productivity and service for our clients and their customer base.

JASON KONKLE, Manager of Fulfillment and Technical Projects

Jason Konkle joined the PSA team in February of 2017. Jason has excellent technical and customer service skills that he gained working for a local technology company. He also holds a degree in Information Technology with a concentration in Web and Application Development. Jason supports many fulfillment and technical functions for clients and the in-house team. He constantly surprises us with excellent, creative ideas and clear, concise documentation. Jason also acts as a backup to many fulfillment and IT functions and helps with programming when needed. Because Jason’s initial position with PSA was working as a customer service representative, he really understands how work flows in our company and helps to bridge functions across departments. Recently promoted to a well-deserved manager position, Jason continues to support his fulfillment clients and assumes a manager role with projects.

JENNIFER LONER, Manager of Fulfillment and Client Services

Jennifer began her work with the PSA team as a Customer Service Representative in 2013. She quickly showed us that she could be a leader, often helping team members with complicated transactions and working as a liaison between the web programming team, fulfillment, and customer service areas. Prior to working for PSA Jen worked for Brodart (an international products and service company for the library industry) for 8 years, starting in the Shared Services/Lettershop Department and then promoted to support the Sales and Marketing Department. During that time, she acquired certifications in Microsoft Excel & Access as well as a strong background in other software applications. In 2017 Jen was advanced to a fulfillment support position where she took on additional responsibilities to assist clients with their fulfillment needs. Because of her excellent performance in all that she does, she has been promoted to her current position where she continues to support her fulfillment clients in addition to managing overall client services.

The PSA Difference

Today, PSA services dozens of publishers and hundreds of publications, large and small. But we’re different from other subscription fulfillment organizations. Here’s why:

OTHERS: Assembly-line “factory” fulfillment model

Up until now, many subscription fulfillment providers have been handled as a manufacturing process, with one department opening mail, another department batching, caging and depositing mail, another department performing data entry, and yet another department handling customer service and incoming phone calls. It looks like this:

These departments are often in different rooms (or even different countries), and one department has no idea what the other department is doing. So errors are never picked up either in the actual mail itself, or in the function performed on the mail. The result? Error-riddled subscription fulfillment, missed email and address updates…  well, poor customer service.

PSA: Custom fulfillment performed by CSR teams – working only on your pubs

At Publishers Service Associates, you have a team of CSRs which work only on your account. It looks like this (it’s very simple):

The same team opens the mail, batches, cages, deposits, does data entry AND handles all aspects of customer service. When they talk to a subscriber on the phone, they often remember processing the customer’s request when the order first came in. The result? Catching errors in your mail, making the customer feel special, updating your database with phone numbers and email addresses, and making sure the data is entered correctly the FIRST time. Also, your customers receive personal, customized service from your team of CSRs – building on customer loyalty and satisfaction.

There’s just no comparison. PSA’s program is the model for high quality subscription fulfillment.


Publishers Service Associates was started by Mark Hintz in 1999 – created out of his disappointment with the available subscription fulfillment services at the time. Mark’s publishing company, Sovereign Media, had initially used a small local fulfillment house with disastrous results… their homegrown software could not count deferred liability correctly. Following that experience, he moved to one of the mega subscription fulfillment houses with equally disappointing results… missed renewal efforts, sporadic batching and caging resulting in wild swings in cashflow, monthly reports on green bar, and a constantly changing account representative.

That’s when Mark decided to start a subscription fulfillment operation built for publishers by publishers. Then, Mark went to Williamsport, Pennsylvania where he had worked as circulation manager for Grit Magazine, which had recently moved its headquarters to the Midwest, leaving an in-house subscription fulfillment staff without jobs. Mark re-assembled this fulfillment team and Publishers Service Associates was born! He teamed up with fulfillment consultant Debra Schulle, who designed the process and safeguards PSA uses to assure accurate workflow. Mark continues to serve as CEO and Debra Schulle as President.

Williamsport, Pennsylvania

PSA’s facility is located in beautiful north-central Pennsylvania. The city of Williamsport was incorporated in 1866. The city experienced significant growth through lumber harvesting. Many of the era’s lumber baron’s homes have been preserved and can be experienced today in what is known as “Millionaire’s Row.” Today, Williamsport is also known world-wide as the home of Little League Baseball, Inc. – a legacy which was founded here in 1939 as a three-team league. Each August, the world experiences Little League’s World Series by attending the series or watching on television.

On-Site Lettershop

Here’s a simple concept. Great subscription fulfillment starts with getting the right message to the right audience, but it’s not as easy as it seems.

Mail automation and printing is a manufacturing process, and it can involve many possible component combinations and strategies for delivery. Many subscription fulfillment providers actually farm out this process to other vendors, or locate the lettershop and printing facility away from the customer service department. This results in a lack of communication between customer service representatives and the lettershop, which can leave a huge margin for error.

PSA’s lettershop is located “right across the hall” from our customer service representative area, and right next to the fulfillment services and IT department. There’s a consistent flow of communication between the customer service representatives, fulfillment managers, the people handling personalization and our lettershop team.

Our lettershop manager is world class and has been in the business for years. PSA gets the right mailing to the right subscribers at the right time.

PSA Online Reporting

Hundreds of reports are available anytime you want them. Below is just a sample of the reports PSA can provide to you. Please note there are many report variations that are not listed here that we would be happy to make available to you. Many of the reports listed can be filtered to show different levels of detail. We provide our monthly reports electronically and they can be easily exported to Excel spreadsheets. If you do not see a report listed, please know we can write custom reports to suit your needs.

Analysis Reporting

Order History Report – This report allows you to track new and or renewal orders over an extended period of time. Especially useful for analyzing year-to-year trends, you could also request this report be run to reflect tracking orders on a weekly level.

Renewal Order Analysis Report – This report allows you to analyze how successful different offers were using the same renewal effort, showing you what percentage of renewing on the effort and the detail of which option each subscriber chose.

Detailed New Order Revenue Report – This report offers a detailed way to analyze a promotional campaign after the majority of the responses are in.

Revenue Report – This report gives you a window into the revenue received, broken down by payment type (check, credit, etc.) AND by the type of transaction (refunds, payment, bounced payment and adjustment).

Detailed Payment Rates Report – This report reflects the data to allow you to analyze how effective each effort in your billing series is, you will also be able to see how many responses were generated based on how many pieces were mailed.

Summary of Renewal Rates Report – This report shows different sources and allows you to check on the renewal rates of each subscription. We can provide this report in a number of different ways to reflect marketing plans, channels, and prior renewal series just to name a few of the options.

Summary of Renewal Revenues Report – This report takes into account different sources of renewals and reflects how much revenue these sources are creating.

Summary of New Orders Report – This report shows the results of a promotional campaign right after the launch. Allowing a Publisher or Circulation Manager a clear view of the results of a new campaign.

Summary of the Payment Rates Report – This report shows different sources and allows you to check on the payment rates of each subscription. We can provide this report in a number of different ways to reflect marketing plans, channels, and prior renewal series to name a few of the options.

Expire and Statistic Reporting

Customer Statistics Report – We can provide reporting reflecting demographics of your customers and prospects. We can have this report reflect the number if customers, subscriptions and copies for each demographic code.

Subscription Statistics Report – This report will provide the detail as to how many specific types of subscriptions are in the database. This report can be filtered and run in a number of different ways.

Summary Expire Report – This report details the number of subscriptions expiring in the coming months; it is also a very useful report to help determine your print run for upcoming issues.

Add and Drop Report by Issue – This report will allow you to analyze the changes in the number of copies served with each issue run. We can include cancel reasons at your request.

Renewal Effort Inventory Report – This report shows the number of renewal notices to be mailed.

Prospect Statistics Report – This report shows the number of prospects (with details by list and date) in your file.

Accounting Reporting

Accounts Receivable Details Report – This report shows receivables for accounts that are overdue.

General Ledger Report – This report shows deferred income, accounts receivable and the current balance for each account.

Deferred Income Report – This report reflects the details of your deferred income we can offer this report with customer-by-customer detail or total value only.

Accounting Detail Report – This report offers the detail, with summaries of each accounting entry since.

PSA Complete

Complete subscription fulfillment online reporting

At PSA, gone are the days when your only marketing reporting is a monthly shipment of green bar circulation reports. With PSA Complete you have marketing and accounting reports available online – anytime, because our order processing is “live” (no data updates); these reports are up-to-the-minute accurate. And they’re downloadable to Microsoft Excel, allowing you to massage the data any way you want.

Hand-in-hand with online reporting, at PSA you never have to worry about a backlog of orders sitting somewhere, which could drastically alter your marketing reports. PSA guarantees zero backlog 99% of the time, this assures you every order that came into your mailbox yesterday is reflected in your marketing and accounting reports today.

Many of our publishers have unique reporting needs. Our programmers and circulation database management experts are happy to create custom reports to meet your needs. Over the past decade, we have become very skilled at providing information in many formats. The goal is to get you the information you need and how you want to see it!

Publishers Dashboard available 24/7 from ANY mobile device

Outbound TeleServices

Some details of our Outbound TeleServices Division:

We do not “dial for dollars” all of our calling is “soft touch, conversational calling” we do not use scripts.

  • Depending on the list we have been averaging a 30 to 60% contact rate
  • Many of our clients are seeing up to an 80% return on their investment
  • On collections with higher dollar pricing they are seeing a 95% return on their investment

Overview of Fulfillment Services

Publishers Service Associates offers a comprehensive suite of subscription fulfillment services to the Publishing and Association industries.

Customer Service

• Incoming and outgoing phone calls
• Email responses
• Written correspondence
• Subscriber/Customer “comment log” to keep client informed of trends and issues

Complete Subscription Fulfillment Subscription Database/File Maintenance

• Full financial (earned/deferred/cash and accrual) reporting
• Detailed marketing reporting
• Detailed subscriber record maintenance and reporting
• Website connectivity-online renewals, new orders, premium fulfillment, subscriber access based
  on status and more
• Issue label or file fulfillment
• Premium and report fulfillment via mail or email
• NCOA file updating
• Marketing “finder” number assignments

Mailing Services & Lettershop

• Mailing of magazines, newsletters, books, premium and conference packages, acknowledgments,
  invoices, renewals and more
• Promotional marketing via mail, email, fax and voice mailings
• Skid storage and Inventory management
• Automated inserting of packages up to 9”x12”
• Postal presorting
• Email blasts

PSA Complete our Web Portal Circulation system

• Full product order processing tied to the subscription fulfillment database
• Flexible shopping cart service
• On-line credit card processing tied to the fulfillment database
• Instant PDF fulfillments of premiums, conference registration materials, back issues, alerts
  and more.
  All fulfillment can be tied to credit card authorization


• Renewals
• Requalification calls for BPA or ABC
• Special cross and upsells
• Accounts receivable/soft collections
• Surveys
• Conference support

List Processing and Database Management

• Merge Purge
• Marketing mail preparation
• Finder code number assignments
• List and data formatting and cleanup
• Track list usage and sales
• NCOA address updates
• USPS CASS Certification

Conference Order Processing and Support

• Order processing
• Marketing reporting
• Registration packet fulfillment (email and mail)

Daily Mail Processing

• Mail pickup from the Post Office
• Cashing & caging mail
• Order entry
• Imports of all orders, renewals and transactions from clients web order and “self-service”
  web pages
• Daily financial reconciliation with software system

Special Consulting Services

• Postal issues
• Marketing and renewals
• Copywriting and printing support

Publishers Service Associates, Inc.

2406 Reach Road
Williamsport, PA 17701

570.322.7848 x121
570.322.2063 (Fax)

Send us an email