Solutions for Government Contractors

Publishers Service Associates is a service company dedicated to supporting publishers and other companies with the following services: Customer Service, Telemarketing, Order Data Entry, Document Processing Services, Batching, and Associated Bank and Credit Card Depositing, Conference Order Processing and Support, Order Pick, Pack and Ship, Web Site-Database Connection Programs and Support, Specialized computer tracking for any type of continuity program (tracking expiration date, mailing of renewal promotions to extend expiration data, etc), File Maintenance, List Processing and Management, Printing and Mailing, Warehousing and Inventory of warehoused items, and many Special Consulting Services.

SBA Woman Owned Small Business

PSA is an experienced and quality source for government contracting officers and purchasing agents to meet statutory obligations requiring supplies and service procurements from small business. We actively seek teaming arrangements with other small business prime contractors who may be interested in subcontracting publication fulfillment, customer service, order shipping, mailing and web e-commerce solutions.


• Fulfillment and mailing
• Complete fulfillment subscription database/file maintenance
• Customer service
• Order processing
• Call center outgoing and incoming calls
• List processing and management
• Smart site Web-database connection service and support
• Warehousing and product inventory management


Both the office and the warehouse spaces are scalable as there is significant room in the facility for expansion. We have more than 100,000 square feet available – all located in the same building complex. Warehouse space is secure and deliveries can be received via loading dock.


518210 Data Processing, Hosting, and Related Services
541513 Data Processing facilities (i.e., clients’ facilities) management and operation services
323119 Printing
541613 Customer Service management consulting services
541860 Direct mail advertising services; direct mailers (selling own merchandise)
522320 Financial Transactions Processing
561410 Document Processing Services
561421 Telephone Answering Services
561422 Telephone call centers; Telemarketing services on a contract or fee basis
            Telephone solicitation services on a contract or fee basis
519130 Internet Publishing and Broadcasting and Web Search Portals
519190 Other Information Services
493110 Warehousing and Storage, general merchandise

Solutions for Membership Organizations

Members and donors are special people, and they need to be treated that way.

At PSA, we know that your members are the lifeblood of your organization. We are skilled at serving them and caring for them in all aspects of the relationship. We know that effective, warm service is essential to renewal and donation revenues.

We know how to give your members the serive and recognition they deserve

We also know that most fulfillment organizations, Associations and Societies aren’t set up to provide the level of comprehensive care that is required to keep your members satisfied and supportive.

Our team will become part of your team

Our seasoned service staff and fulfillment professionals will fit right in with your team. When you come on board with PSA, our team of professionals will visit your organization to learn about your cause, get to know your products and policies and meet your staff. They will read your products and communicate with you as “part of your team”.

We know what membership organizations need

We work with membership software such as Raiser’s Edge. Our CSRs are specifically trained for the membership and donor market. We would love to show you ways you can increase your membership retention and find new avenues for increased revenue.

We understand specialized service

Our services can be customized to meet the needs of your organization and include order, donation, renewal, and invoice processing, all types of mailing and fulfillment, demographic collections and reporting, list generation, specialized telemarketing, email, fax and voice broadcasts and more.

Solutions for Specialty Publishers

We understand special interest publishers

Your readers have a passionate interest in your subject matter, and when they call your service number, they expect to talk to someone who knows the subject matter. Not a “factory worker” call handler.

That’s why PSA is perfect for you. Your PSA customer service representatives are each assigned a primary publication and by design will make your publication their priority. They open your mail, do your data entry, deposit your money, and handle your customer service calls. They are required to read your publications and to have some knowledge of the subject matter. We want you to think of them as if they’re sitting in the office next to you. We encourage you to call them often, to ask questions like “how heavy is my mail today?” or “has anyone mentioned our price increase?” We’re the closest thing to in-house subscription fulfillment, without having to go through the hassle of hiring and firing, training, etc.

Even better, our online reporting, zero backlog guarantee, staff of circulation specialists and in-house lettershop give you an element of control, support and knowledge that most specialty publishers just cannot afford.

PSA Client Profile

About Classic Motorsports

Built for the true classic car enthusiast, each issue of Classic Motorsports features profiles on popular as well as unknown classics, along with comparison tests, useful technical articles, buying guides, personality pieces and more.

Published bimonthly on high-quality stock with sharp photography and presented with insightful, informative and easy-to-understand writing that speaks to every enthusiast, Classic Motorsports looks great on your coffee table or on your workbench.

Our popular project cars are a mainstay of Classic Motorsports, with plenty of “how-to” advice designed to help novice and expert enthusiasts alike.

Vintage race reports, rally and auction results are also featured in the pages of Classic Motorsports, making this magazine an indispensable resource for enhancing your favorite hobby.

About Grassroots Motorsports

Built for the true sports car enthusiast, Grassroots Motorsports has one mission: Be your personal guide to the sports car world.

Whether its online, in print, or in person, the car nerds at Grassroots Motorsports take you behind the scenes and show you how to make your car better. Along the way, they’ll give you a taste of everything else this hobby has to offer, from 1000-horsepower track monsters to cool street cars built in driveways. They also maintain a collection of staff-built project cars, because hands-on technical articles aren’t typed behind a desk–they’re scribbled down in the garage.

Follow along on our website, through the print and digital versions of Grassroots Motorsports magazine, and in person at our events, including the Grassroots Motorsports Experience at the Rolex 24 At Daytona, the Tire Rack Ultimate Track Car Challenge, and the Grassroots Motorsports $2000 Challenge. Don’t just be a car enthusiast: Be a fan of Grassroots Motorsports.

PSA Featured Star

Kathy Paulhamus

A Heartfelt Tribute to Our Very First Employee

Our founder Mark Hintz first met Kathy Paulhamus almost 40 years ago when they worked together at Grit Magazine, a 600,000 circulation weekly. Kathy was the fulfillment manager, and she was quiet, detail oriented, incredibly smart, and knew magazine fulfillment inside and out. Eighteen years and many jobs later, when Mr. Hintz made the decision to start a high quality fulfillment company, Kathy was the first person he called. She was essential to the start up of PSA due to the breadth and depth of her knowledge. “Without Kathy, I’m not sure I ever would have started the company,” Mr. Hintz said.

Kathy is the type of person who will do any job necessary to help the company. Now, a 20 year veteran of Publishers Service Associates, Kathy is retiring. We will miss her personally, and we will always be thankful to her for her honesty, her faithfulness to the company, and her kindness to others. Kathy, you’re truly an inspiration!

If you don’t know Kathy, here’s a profile of Kathy we did a few years ago in our client newsletter.

Kathy Paulhamus
Fulfillment Manager

What did she do before coming to PSA:
She has been a customer service manager with Grit Publishing and office manager with Econo Lodge.

What does she like best about PSA?
Kathy likes all of the people she works with and the fact that everyone gets along. She also enjoys the casual dress code.

A typical day at PSA:
Kathy works with fulfillment software which encompasses preparing jobs for all PSA departments. She works with various clients and colleagues alike to resolve project-related needs.

What kind of volunteer work has she participated in?
She has collected and counted money for the MS (Mutiple Schlerosis) walk in her community.

What is Kathy’s passion?
Farming and taking care of animals.

What does she like to do with her personal time?
Being outdooors – yard work – mowing the lawn and trimming weeds.

Where does she imagine herself in five years, ten?
In five years Kathy sees herself at PSA and in 10 years – retired.

Solutions for Large Publishers

PSA understands the needs of circulation people at large publishering operations, because we worked as circulation professionals at large publishers

PSA’s goal isn’t to be a huge corporation; it’s to be the best subscription fulfillment service on the planet. With us you’ll be a bigger fish in our pond… no more green bar reports, waiting for days or weeks for information, and we can turn your requests around in hours or days. Our team setup has been groomed for scalable growth – we accommodate publishers with millions of records and hundreds of marketing promotions per year.

PSA may not be the biggest subscription fulfillment operation… just the best.

PSA guarantees

We have developed a set of guarantees that we offer our publishing clients.

1. WE WILL MOVE FAST!  When you want to market or communicate with your customers, we will move fast. Creating quick Web landing pages is not a problem, email blasts can go out today, and if you want to mail now, we can do it… now.

2. MORE CONTROL FOR THE PUBLISHER: you have your own Customer Service staff that you can talk to and see how orders are coming in; they will share customer comments, make suggestions, and make you aware of possible issues before they become problems.

3. BETTER CUSTOMER SERVICE: increasing subscriber retention because we are friendly, articulate and always approach each customer contact in the most conversational “soft sell” way. We take the opportunity to ask for the early renewal, cross sell, and up sell with every customer contact. Phones are answered within 3 rings, mail and email imports processed each day, and subscription fulfillment deadlines are always met.

4. NO BACKLOGS: reduces billing and renewal mailing costs from crossed renewals, getting accurate daily reporting, and allowing you to get your revenue into the bank much faster.

5. FULFILLMENT FILES GO OUT FAST: your renewals and invoices are mailed in days from the fulfillment pull, not weeks. Acknowledgements are mailed or emailed daily and premiums are mailed or emailed on demand. All this leads to faster, more efficient cash flow and higher renewal rates.

6. MONTHLY REPORTING DOWNLOADABLE TO EXCEL: You will not have to wait for reports. We have hundreds of standard reports you will be able to access; if you want custom reporting, we can provide that too.

7. YOU HAVE A DEDICATED TEAM OF PUBLISHING EXPERTS: experts in publication fulfillment, technology, and mailing and subscriber services at your disposal. If you need postage savings, want to look at options for mailing different packages, need the rules about auto renewals and more, our experts are there to support you!

Learn more about our industry

 Alliance of Area Business Publishers
An organization of over 70 publications dedicated to delivering customized regional business news to over 1.2 million business professionals in the United States, Canada and Australia.
          Association for Audience Marketing Professionals 
Open to audience developers and marketers for print, digital, online and face-to-face audiences. Its mission is to educate and connect the audience marketing community through webinars, community building, and premier networking events like its signature CircDayLA. Originally established as the WFMA (Western Fulfillment Management Association, Inc.), it is the leading organization on the West Coast for audience marketing professionals.
 Audience Development
A great resource for connecting media and its markets.
A useful, accessible website for information on circulation and audience development for magazine publishing professionals.
             Fulfillment Management Association 
This group seeks to help members keep current on important developments in the fields of subscription fulfillment, consumer marketing, and customer relations by sharing ideas and knowledge for improving service to customers.
This publication is the only magazine that serves the entire magazine publishing industry. Whether you’re on the front lines of editorial, sales, design, production, marketing, or emedia, this magazine keeps you up to date on the latest trends and news in the magazine publishing industry.
          MP History A History of Magazine Publishing
The Association for Audience Marketing Professionals website shares a nice, concise history of magazine publishing.
       SIPA Specialized Information Publishers Association
The international trade association dedicated to advancing the interests of publishers and media companies serving the needs of niche communities. It serves its worldwide membership through education, training, networking and advocacy to foster professional excellence. The association facilitates research, fosters education, shares useful tools, and has created a great network of people. The Specialized Information Publishers Association is a division of the Software and Information Industry Association, is located in Washington, DC. Issues of interest to SIPA members include: Copyright, Libel and Defamation, Sales Tax, Freedom of Information, USPS matters, Privacy, and Electronic Marketing.
             Software & Information Industry Association
The principal trade association for software and digital content industries. SIIA provides global services in government relations, business development, corporate education and intellectual property protection to the leading companies who are setting the pace in the digital age.

Career Opportunities

Are You Interested in a Career with PSA?

PSA is always interested in quality individuals to enhance our existing service team. We have diverse opportunities to match your skill set. If you are applying for an existing opening or would like to share your information with us to review and keep on file, please use the email address provided below.

Tell us about your areas of expertise or interest.  We’ll look over your resume and materials and offer suggestions as to where you will fit best within the PSA organization.

Send Us Your Materials

Provide us with your current resume and any additional relevant materials to:

Our Contact Information

Publishers Service Associates, Inc.
2406 Reach Road
Williamsport, PA 17701Human Resources
         Fax: 570.322.2063

Expert Management Team

This team has seen it all, and our clients frequently call on our expertise for advice and guidance

PSA’s owners and top managers are industry veterans. Mark Hintz is a publisher of a number of special interest magazines, and has run publishing divisions for several large publishers. Our world class management team represents over 200 years of publishing experience and 80 of those years were spent at PSA helping build a fulfillment house that you will be proud to have handle your publications! They are experts in every aspect of publishing, circulation marketing, subscription fulfillment, postage handling, and lettershop organization. Most of our managers have worked for decades in their fields of expertise for some of the largest companies in the world. They bring a wealth of experience to your fulfillment service needs.

MARK HINTZ, Chief Executive Officer & Founder

Mark started his career in 1980 in the Readers Digest corporate intern program, which exposed graduates to every aspect of magazine publishing, from fulfillment and circulation marketing to publication accounting, advertising sales and newsstand distribution. He continued his career at Reader’s Digest as an assistant product manager on the Families Magazine launch. Mark then worked as a circulation director and eventually general manager of Grit, a 500,000 weekly circulation tabloid magazine. In 1989, Cowls Magazine (now Primedia) hired Mark as Vice President to oversee the business operations of their Empire Press unit. In 1992, he started Sovereign/Homestead Magazine Publishing, which has launched over 20 special interest consumer magazines, many of which are still in publication today. In 1999, Mark started Publishers Service Associates using new technology, high-knowledge employees, and separate CSR teams working with individual clients to produce the highest quality subscription fulfillment.

DEBRA SCHULLE, President and Chief Operations Officer

Debra has worked directly in the publishing world for over 26 years. Her career started in 1982 with the American Diabetes Associates where she managed the order entry and customer service staff. After gaining a great deal of experience in journal/magazine fulfillment and file conversions, she was hired by the National Institute of Business Management to oversee their customer service division supporting over 50 newsletters and books. Within the first year at NIBM, Debra was promoted to Director of Circulation and became responsible for all print production, fulfillment and customer services. Not long after that, she became Vice President and took the P&L responsibilities. In 1995, she was asked to lead the Circulation, Fulfillment and Subscriber Services staff as the Vice President of Georgetown Publishing House. Over 15 new newsletters and special reports were successfully launched during her tenure with GPH. In 1998 she decided to start her own publishing consulting service, Creative Solutions for Publishers. Since then, she has served over 100 different publishing companies and associations with everything from subscription file conversions to improved profitability. After supporting Publishers Service Associates as a consultant for 10 years, Debra joined the PSA team as President. She leads the operations staff, working closely with the same team she helped to hire and watches over the processes that she has been instrumental in developing over the past decade.

ANDREW CONTI, Chief Marketing Officer

As CMO, Andrew handles all aspects of PSA’s sales and marketing efforts. He provides client service support and assists in the area of new products and services development. Andrew brings over 32 years of fulfillment software sales and software marketing experience to PSA. While VP of Sales and Marketing with CWC Software, publishers of QuickFill, he was instrumental in all aspects of selling and marketing QuickFill Subscription Fulfillment Software. Andrew is an active board member of the Association for Audience Marketing Professionals as well as being active in: Specialized Information Publishers AssociationThe Alliance of Area Business Publications;The City and Regional Magazine AssociationThe Catholic Press Association; and The Evangelical Press Association; and the MCMA.

JASON DEBLOOIS, Director of Technical Resources and Daily Operations

Jason came on board in May of 2005 after supporting over 80 newsletters and communication products as the Project Director of Newsletter Holdings LLC in McLean, Virginia for 8 years. In that position he was required to manage various web and database applications as well as write custom applications for a variety of projects. During his tenure at PSA, Jason has also written a large variety of custom reporting solutions and internal applications for a multitude of publishers requiring specialized information and applications that work with their web connectivity, email marketing processes and createdapplications and reports that allow our clients to get the data they need in the format they want. He continues to lead the IT Department in the areas of database security functionality. He is constantly searching for and implementing updates and upgrades to our current services, keeping PSA a technology leader in the publishing fulfillment industry. Because Jason understands all aspects of our business, he has a secondary role with PSA. Jason is in charge of working with the department managers to makes sure daily operations run smoothly. He leads the management team in meetings and is the person who makes definitive judgement calls when required. He clearly admits that the management team is so strong that this role is far easier than it sounds!

JANINE BOWER-SNYDER, Director of Customer Service

Janine is the newest of the management team, coming on board early this year. She brings 30 years of publishing experience that she acquired working for Brodart (an international products and service company for the library industry) as a supervisor in the quality control department testing new circulation systems and manager of the inside sales and services departments. Her previous managers felt that she could take on almost anything and regularly asked her to put this area in order or pull this staff into shape. So, like many talented publishing professionals, they become a victim of their own success! We know she will bring many new ideas and support to the supervisors and staff in the Customer Service Department.

KEITH ENGLERT, Director of Mail Operations

As our Mail Services Director, Keith’s diverse experience and background in distribution and receiving for several large companies prior to coming to PSA which has enabled him to streamline PSA’s client inventory and distribution processes. Keith came on board with PSA in 2011, bringing his experience gained as an inventory and shipping specialist for Woolrich (clothing and supplies). At Woolrich, he worked with a team to provide order support for all US stores managing thousands of SKU’s and hundreds of shipments daily. He has also worked for Kmart where he was responsible incoming and outgoing merchandise shipments, inventory, and warehousing. He specializes in finding the best, most cost-effective methods for shipping your products. Our clients can count on Keith and his service team to meet their varied needs with efficiency and professionalism.

GRETCHEN BADGER,  Director of Fulfillment and Special Projects

Gretchen joined the staff as a supervisor in our Customer Service Department in 2010. She came on board bringing many years of fulfillment, customer service, and database experience that she gained while working with 1-800-Flowers and Fannie May Candies. In her previous career she was responsible for the data entry team and consumer and business sales. After showing us that she can quickly improve fulfillment systems and champion creative ways to provide very sophisticated fulfillment support and reporting, she quickly rose through the ranks and now manages all data conversions, special projects and custom reporting as well as the daily fulfillment functions for many clients. Everyday Gretchen provides a unique blend of customer service, sales savvy, and database management experience to PSA and our clients. She effectively shares her experience in customer relations and vision for the “bigger picture” with both PSA’s service team and clients to effectively reach their customer base. Her income improvement and cost savings ideas have really helped our clients achieve increased profitability and higher circulation figures.

KATHY PAULHAMUS, Fulfillment Manager

Kathy gained most of her extensive circulation and fulfillment experience while working as the Director of Customer Service and Systems for the in-house subscription fulfillment operations at Grit Publishing Company. For over 20 years, Kathy led a team of over 30 CSRs and supervisors who supported subscribers and system operations. Kathy’s department was responsible for all incoming transactions, including mail processing, caging/balancing, data entry, and customer service. Her department was solely responsible for all ABC audit functions as well. Upon the inception of PSA, Kathy has supported the company’s growth by handling many operational functions and now is charged with the tasks of daily fulfillment, BPA and ABC audit function, job scheduling and tracking, special reporting, system updates, client inconversions and many production tasks.

ASHLEY GARDNER, Quality Control and Training Manager

Ashley has worked for PSA since she was a teenager. She has held positions in all PSA departments but Accounting and IT. As a result, she is very qualified to manage the quality control programs and to provide training programs to staff. When she is not training new staff, she is giving refresher training to keep team members informed and up-to-date with policies. She is also a backup for our Customer Service Manager. Because she knows so much about our processes, she consistently looks for ways to improve productivity and service for our clients and their customer base.

JASON KONKLE, Manager of Fulfillment and Technical Projects

Jason Konkle joined the PSA team in February of 2017. Jason has excellent technical and customer service skills that he gained working for a local technology company. He also holds a degree in Information Technology with a concentration in Web and Application Development. Jason supports many fulfillment and technical functions for clients and the in-house team. He constantly surprises us with excellent, creative ideas and clear, concise documentation. Jason also acts as a backup to many fulfillment and IT functions and helps with programming when needed. Because Jason’s initial position with PSA was working as a customer service representative, he really understands how work flows in our company and helps to bridge functions across departments. Recently promoted to a well-deserved manager position, Jason continues to support his fulfillment clients and assumes a manager role with projects.

JENNIFER LONER, Manager of Fulfillment and Client Services

Jennifer began her work with the PSA team as a Customer Service Representative in 2013. She quickly showed us that she could be a leader, often helping team members with complicated transactions and working as a liaison between the web programming team, fulfillment, and customer service areas. Prior to working for PSA Jen worked for Brodart (an international products and service company for the library industry) for 8 years, starting in the Shared Services/Lettershop Department and then promoted to support the Sales and Marketing Department. During that time, she acquired certifications in Microsoft Excel & Access as well as a strong background in other software applications. In 2017 Jen was advanced to a fulfillment support position where she took on additional responsibilities to assist clients with their fulfillment needs. Because of her excellent performance in all that she does, she has been promoted to her current position where she continues to support her fulfillment clients in addition to managing overall client services.

Publishers Service Associates, Inc.

2406 Reach Road
Williamsport, PA 17701

570.322.7848 x121
570.322.2063 (Fax)

Send us an email