Expert Management Team -
   Newsletter/Association Division

This team has seen it all, and our clients frequently call on our expertise for advice and guidance

PSA's owners and top managers are industry veterans. Debra Schulle is a prominent publishing consultant in the Washington DC area. Our world class management team represents over 200 years of publishing experience and 80 of those years were spent at PSA helping build a fulfillment house that you will be proud to have handle your publications! They are experts in every aspect of publishing, circulation marketing, subscription fulfillment, postage handling, and lettershop organization. Most of our managers have worked for decades in their fields of expertise for some of the largest companies in the world. They bring a wealth of experience to your fulfillment service needs.

 

DEBRA SCHULLE, President

Debra has worked directly in the publishing world for over 26 years. Her career started in 1982 with the American Diabetes Associates where she managed the order entry and customer service staff. After gaining a great deal of experience in journal/magazine fulfillment and file conversions, she was hired by the National Institute of Business Management to manage their customer service division supporting over 50 newsletters and books. Within the first year at NIBM, Debra was promoted to Director of Circulation and became responsible for all print production, fulfillment and customer services. Not long after that, she became Vice President and took the P&L responsibility. In 1995, she was asked to lead the Circulation, Fulfillment and Subscriber Services staff as the Vice President of Georgetown Publishing House. Over 15 new newsletters and special reports were successfully launched during her tenure with GPH. In 1998 she decided to start her own publishing consulting service, Creative Solutions for Publishers. Since then, she has served over 100 different publishing companies and associations with everything from subscription file conversions to improved profitability. After supporting PSA as a consultant for 10 years, Debra joined the PSA Team as President. She leads the operations staff, working closely with the same team she helped to hire and watches over the processes that she was instrumental in developing over the past decade.

ANDREW CONTI, Chief Marketing Officer

As CMO, Andrew handles all aspects of PSA's outbound calling center and sales. He provides oversight of high level client relations and assists in the area of new products and services development. Andrew brings over 25 years of fulfillment software sales and software marketing experience to PSA. While VP of Sales and Marketing with CWC Software, publishers of QuickFill, he was instrumental in all aspects of selling and marketing QuickFill Subscription Fulfillment Software. Andrew was an active member of the Specialized Information Publishers Association, The Alliance of Area Business Publications, The City and Regional Magazine Association, The Catholic Press Association, and The Evangelical Press Association. He is also a proud Board Member of the FMA Fulfillment Management Association. Andrew's philosophy is to educate prospects during the sales cycle by answering (or getting answers to) any and all questions as they come.

CRYSTAL SOANES, Interim Operations Manager

Crystal handles all aspects of this dynamic department. She provides detailed client reporting, direction and billing information. When she started as an agent, she trained and worked her way up to call center manager within 5 years. Crystal works closely with each client and advises on how to maximize profitablity by utilizing various call center services. With over 15 years of experience with call center expertise, she handles scheduling, training and support of our talented call agents based on call volume and need. Crystal holds certificates of achievement and outstanding performance for completing and conducting ISO certifications for Real People, Real Strategies and Real Time supervisor completion workshops. 

JASON DEBLOOIS, Director of Technical Resources

Jason came on board in May of 2005 after supporting over 80 newsletters and communication products as the Project Director of Newsletter Holdings LLC in McLean VA for 8 years. In that position he was required to manage various web and database applications as well as write custom applications for a variety of project managers. Over the last 14 years, Jason has also written a large variety of custom reporting solutions and internal applications for a multitude of publishers requiring specialized information and applications that work with their web connectivity, email marketing processes and created applications and reports that allow our clients to get the data they need in the format they want. He continues to lead the IT Department in the areas of database security functionality. He is constantly searching for and implementing updates and upgrades to our current services, keeping PSA a technology leader in the Publishing Fulfillment Industry.

KATHY PAULHAMUS, Fulfillment Manager

Kathy gained most of her extensive circulation and fulfillment experience while working as the Director of Customer Service and Systems for the in-house subscription fulfillment operations at Grit Publishing Company. For over 20 years, Kathy led a team of over 30 CSRs and supervisors who supported subscribers and system operations. Kathy's department was responsible for all incoming transactions, including mail processing, caging/balancing, data entry and customer service. Her department was solely responsible for all ABC audit functions as well. Upon the inception of PSA, Kathy has supported the company's growth by handling many operational functions and now is charged with the tasks of daily fulfillment, BPA and ABC audit function, job scheduling and tracking, special reporting, system updates, client inconversions and many production tasks.

KEITH ENGLERT, Mail Operations Manager

As our Mail Services Manager, Keith's experience and background in distribution and receiving for several large companies prior to coming to PSA which has enabled him to streamline PSA's client inventory and distribution processes. Our clients can count on Keith and his service team to meet their varied needs with efficiency and professionalism.

TERRI COATES, Customer Service Manager

As our Customer Service Manager, Terri brings over twenty years of retail sales and management experience to PSA. She shares her knowledge and experience in customer relations with PSA's team of service representatives and consistently looks for ways to improve productivity and service for our clients and their customer base.

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