PSAToday - Publishers Service Associates

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PSA Today - Volume 3, Issue 2
About our people, clients, and community. Contact us any time with your questions 
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Publishers service Associates - Resources/Links

Now's the time to consider...

Your holiday gift subscribers that will be expiring soon.
Sure, you’re mailing gift renewals, but what happens to the non-responders? Don’t let them just drop off your file! Send them to Publishers Service Associates - we can save them! We can call your un-renewed holiday giftTelemarketing with PSA subscribers and renew them instantly, paid-in-full in
most cases! You get
a substantial lift in your gift renewals at a profit for each
net sub.Or, if you don’t have
a holiday gift renewal program, you can have one now with
PSA! You have nothing to lose -
but time.

How about unfilled
seats at your conferences?

PSA is already “knocking the cover off the ball" for your fellow SIPA team mates. why not have us do the same for your company? Our telemarketing sales team sells conference attendees for the best and brightest in the industry! We can supplement your sales effort or take it over entirely… you use only what you need! Sales support, lead gen, or have our expert outbound calling team take the process from initial call to closing the sale. Fill those empty seats! Call us now to schedule a test!

Contact Andrew Conti now to schedule your telemarketing test: or (617) 852.6413

Still not convinced?
See what other SIPA members say about working with us:

  "PSA has been a great partner for us at IOFM, working closely with customer service, billing, outbound calling efforts and new member acquisition mailers. The team has taken the time to understand our business, our pain-points, and has developed a plan that meets our needs. The result has been a better-than-expected ROI and a mutual desire to do more business together."
Brian Cuthbert, Executive Director

"Salem Eagle moved subscription management and customer service for its Eagle Financial Publications brands to PSA in 2013. We didn't take the decision to outsource these services lightly, knowing how critical customer touch-points are to our business. After a comprehensive bidding and due diligence process, we decided to partner with PSA. We have been very pleased with the decision ever since! The on-boarding was well-planned and orchestrated. Our account team makes sure that we know what's happening with our customers. As a publicly traded company, the fact that PSA is both PCI Compliant and passes a rigorous SOC Audit each year is very reassuring to our accounting department and Corporate Finance Team. Lastly, PSA's entire management team has a solutions-driven attitude - leveraging their experience to offer revenue-producing and cost-saving ideas to our publishing programs!"
Jim Zerr, Director of Operations
Salem Eagle | Eagle Financial Publications

"We recently completed our transition to PSA for subscription and customer management, and we have already seen a tremendous positive impact on our business. We're now able to do things that we were never able to do before - like automate the daily updates of over 80 email lists, seamlessly integrate our website and order entry process, and generate detailed marketing reports in real time. PSA has enabled us to operate better, faster, and smarter! Additionally, we have yet to run into a question or challenge that they couldn't help us solve. Their answer to every question is an enthusiastic, "yes!" and then they figure out a way to make it happen. Everyone on the team at PSA truly cares and wants to do the right thing for our customers and our business; they are a true partner and business builder. My only regret with transitioning to PSA is that we didn't do it sooner!"
Stephanie Williford, CEO
EB Medicine

"Greenbranch Publishing specializes in medical practice management and we traditionally had closely guarded control of our data and our customers. We think of each and every one of our subscribers as a friend. At first, moving our customer service and fulfillment services to an outside firm was an uncomfortable notion. But we knew if we were banking on continued growth we needed to make that move. We had working experience with Debra Schulle and Andrew Conti that gave us the confidence to take that big step. The collective experience and understanding of the team has matched our high expectations and they care about our customers the same way we do! PSA is there to take the small-to-medium sized publisher to the next level."
Nancy Collins, President & Founder
Greenbranch Publishing

"In 2005 we moved our customer service and fulfillment operations from in-house to PSA. It was one of the best business decisions we've ever made. We no longer have to worry about who is out sick, who is on vacation and who is answering the phones! We no longer have to worry that detailed instructions we set up for complicated data entry and fulfillment packages will be forgotten a month later. We no longer have to worry that we'll have too many orders for a product at once and unable to fulfill them in a timely manner. No matter what we throw at them, PSA handles it with ease. PSA personnel, from customer reps to managers, are wonderful to work with. They are dedicated, professional, organized and irrepressibly cheery. I'm always delighted to work with them. And, even better, I hear praise from my customers on a regular basis for our great customer service. PSA keeps all our customers happy, our products shipping out and leaves me with a lot more time to focus on the rest of our business!"
Donna Lawton, Vice President
Atlantic Information Services, Inc.


"PSA People" profile:
 Scott Eldredge

Scott Eldredge

Database List Administrator 

What did Scott do before coming to PSA: Scott has done lot's of work in the communications field. A graphic designer at heart, he has worked as a designer, art director, in prepress film assembly, writing, public relations director, director of web development, customer service, and teaching part-time on the college level. 

What does he like best about PSA?  He thinks his co-workers are pretty special. A company is only as good as its employees - and PSA has some of the best!

A typical day working for PSA: Scott primarily assists clients with their electronic mailing list needs; preparing electronic label file lists from our database and coordinating delivery with various printers based on client scheduling needs.  He also assists our clients with NCOA and ACS processing and updates to their database. Additional responsibilities include client mailing list rental coordination and website design, graphics, and writing for PSA and its affiliates.

What kind of volunteer work does Scott participate in:
He and his wife Deanna continue to coordinate an annual prom-like event for individuals with special needs through the Tim Tebow Foundation, called "Night to Shine."

What is Scott's passion? 
He loves all forms of communication; visual, print, writing, and speaking - always looking for ways to connect with people effectively (hint: good listening and observation skills)

What does Scott like to do with his personal time?
He loves his family - he and his wife Deanna have been married 32 years. Their son, Nathan (29), is a medical doctor (internal medicine, cardiology fellowship); and daughter, Rebecca (25) a young adult with special needs (Williams Syndrome). He and his wife spend time looking for ways to keep her active and engaged socially. Scott likes to read and keep up with yard/house projects.

Where does he see his contributions leading the company in the future?
Continued and greater success for our clients, PSA and its affiliates!

Newest members of the PSA Team

Any organization's best asset is its employees. PSA and its divisions are pleased to welcome and introduce our newest employees....
- Brenda Bower
and Alicia Welch (Customer Service)

Area Highlights:

Wineries - a great autumn get-a-way...

Our area has it's share of good wineries - this is a great season to check one out...


Four Friends Vineyard & Winery:
    Montgomery, Pa. | Phone: (570) 547-0881
    Hours: Fri & Sat 11 am - 6 pm; Sunday 11 am - 5 pm

Starting out with a small vineyard, with help from good friends they planted 100 vines by hand (pick & shovel). They've modernized and added more. Owners Ken & Tina Day have enjoyed producing a wide array of wines to please everyone's unique taste. The winery consists of a tasting room with an outdoor covered deck and our wine production area.

Bastress Mountain Winery:
    Williamsport, Pa. | (570) 745-2332
    Hours: Wed through Sat 10:30 am to 6 pm; Sun. 11 am to 3 pm

The winery variety includes wines from dry to sweet. Gift baskets and personalized
labels are made to order. Stop in and visit their wine tasting room and gift shop. 

Oregon Hill Wine Company, Inc:
    Morris, Pa. |  Phone: (570) 353-2711
    Hours: Thurs, Fri, Sat, Sun and Mon: 10 am - 5:30 pm; Tues & Wed by appt.

Enjoy the scenic drive to the village of Oregon Hill and discover the winery's award- winning selections. They have been awarded over 40 national and international medals for their refreshing and tasty wines and champagnes. New wines are available as the year progresses. So stop by and see what's new.