|History The PSA Difference Expert Management Team Downloads||History
Publishers Service Associates was started by Mark Hintz in 1999, created out of his disappointment with the available subscription fulfillment services at the time. Mark’s publishing company, Sovereign Media, had initially used a small local fulfillment house with disastrous results... their homegrown software could not count deferred liability correctly. Following that experience, he moved to one of the mega subscription fulfillment houses with equally disastrous results... missed renewal efforts, sporadic batching and caging resulting in wild swings in cashflow, monthly reports on green bar, and a constantly changing account representative.
So Mark decided to start a subscription fulfillment operation built for publishers by publishers.
He went to Williamsport, Pennsylvania where he had worked as circulation
manager for Grit Magazine, which had recently moved its headquarters to the Midwest, leaving
subscription fulfillment staff without jobs.
Mark re-assembled this fulfillment team and Publishers Service Associates was born!