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PSA Provides Better Fulfillment than You can Get In-House
Why? Because we have a very dependable fulfillment software system, and 4 full time database professionals and programmers who run it. Because our expert staff knows the ins and outs of the software, and they know how to make it run correctly. We provide you with 0 mail backlogs 99% of the time. And when you need to get your message out, we can do it fast!
Our reporting is accurate and up-to-date. And we have a staff of experts supporting your team of CSRs that few publishers could afford on their own. Let us give you the specifics:
I. ZERO Mail and Transaction Processing Backlogs 99% Of The Time
This is huge, and most fulfillment houses won't talk about it, and it affects you in three ways.
Better Cash flow- Those checks are deposited and credit cards processed as soon as they come in the door. Web orders are imported immediately so your funds hit your bank account as soon as possible.
More Accurate Reporting- Your orders aren't waiting in some pile or waiting on some file for an update, since processing takes place in a "live" environment, your accounting, circulation and marketing reports are "real time".
Huge Savings On Billing & Renewals- Did you know that up to 9% of the renewal and invoices selected to mail have orders sitting somewhere in a backlog at the publishers (or fulfillment houses') office? With no backlog, you instantly reduce your postage and material costs by eliminating them crossing in the mail with orders in house.
II. Our Reports Are Accurate. Are Yours? Really?
OK, we're going to say it. Fulfillment software is very complicated, and most publishers and their staff don't really know how to use it correctly and to its fullest extent.
Did you know that the way to pull a report can drastically affect the report results?
Did you know that the way your CSR enters an order can drastically affect how that order is reported on, and can skew your report results?
Deferred subscription revenue is incredibly complex, and your CSRs can be unwittingly affecting your profits.
At PSA, we use a proven software package, and set up outgoing promotions so you get exactly the reporting you intended. Our accurate reporting alone could save you thousands...or more.
III. PSA can provide fast and effective technical support for your internet marketing and subscriber communications needs.
Let's face it, getting quick, effective support for our marketing ideas is almost impossible. It takes weeks to get a promotion web page that connects orders to your subscription database launched, unless you have the right support. When time is of the essence and you want to get your message out there, we can make it happen.
IV. PSA has the knowledge, tools, and technical experience to support your marketing and fulfillment needs.
At every industry conference, I hear stories from small publishers who tell me that they often get "stonewalled" by their circulation staff.
We all know that opportunities lost directly effects the bottom line.
How many times has your fulfillment staff told you... "Our system can't do that" - leaving many of your best marketing ideas in the dust? At PSA "stretching the process" is our norm. We find ways to make your most interesting ideas work.
Does your fulfillment manager find ways to save you money or help you implement tests to improve your profit margins? For the fulfillment staff at PSA, finding ways to increase revenue is standard practice.
Does your staff make suggestions about better ways to track data or serve your subscribers? PSA's staff meets weekly to review ideas and processes. We make suggestions that can significantly improve your bottom line.
V. PSA's Experts Offer More Expertise Than Most In-house Publishers Could Afford:
This is perhaps the biggest advantage you get for moving your in-house fulfillment to PSA. We have a team of industry experts managing your CSRs and every aspect of your fulfillment business. At PSA, our staff is committed to helping you succeed, and these experts are available to you at no additional charge.
Experts like 30 year veteran Ken Fornwalt, one of the preeminent database programmers and postal experts in the Eastern US.
Experts like Joanne Hecknauer, 28 year veteran of call center, order processing, and large volume cash balancing. Jason DeBloois, 20 year veteran and new technology expert (all experience gained in the publishing industry). Jason has extensive expertise in web and database communications and internet marketing processes. Matthew Allen, 20+ year veteran of mailing operations, overseeing the fulfillment and full service mailing operations. Mark Hintz, 30+ year veteran in circulation marketing. The list goes on and on.
Interested? Contact us. It's Free and Easy...
To talk to us in person, just go to the "contact us" tab on the left navigation bar and send Mark Hintz (one of the owners) a quick email.
He'll call you to discuss your particular fulfillment issues, and how PSA may be of help.
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