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 PSA understands the needs of circulation people at large publishers, because we worked as circulation people at large publishers.
PSA services large publishers with a dedicated staff of CSRs working only on your account, up to the minute online reporting downloadable to Excel, and a guarantee of zero daily backlogs 99% of the time, assuring you don't have a huge batch of orders waiting to get processed, which will drastically affect your marketing reports and cash flow.
PSA's goal isn't to be a huge corporation; it's to be the best fulfillment service on the planet. So with us, you'll be a bigger fish in our pond... No more green bar reports, waiting for days or weeks for information and we can turn your requests around in hours or days. Our staff setup has been groomed for scalable growth and as it stands we accommodate publishers with millions of records and hundreds of marketing promotions per year.
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1. WE MOVE FAST! When you want to market or communicate with your customers, we move fast. Landing pages are no problem, email blasts can go out today, and if you want to mail now, we can do it.
2. MORE CONTROL: you have your own Customer Service staff that you can talk to, see how orders are coming in, have them tell you about problems or suggestions they encounter.
3. BETTER CUSTOMER SERVICE: increasing subscriber retention because we're friendly. Phone answered within 3 rings, mail and email imports processed each day and fulfillment deadlines are always met.
4. NO BACKLOGS: reducing bill renewal mailing costs from crossed renewals, getting accurate daily reporting. Also, you get your cash in the bank faster.
5. FULFILLMENT FILES GO OUT FAST: your renewals and invoices are mailed in days, not weeks, from the fulfillment pull. Acknowledgements are mailed or emailed daily and premiums are mailed or emailed on demand. All this leads to faster, more efficient cash flow and higher renewal rates.
6. ONLINE REPORTING DOWNLOADABLE TO EXCEL: don't have to wait for reports. We have hundreds of standard reports, but if you want custom reporting, we can provide that as well.
7. YOU HAVE A DEDICATED TEAM OF PUBLISHING EXPERTS: experts in fulfillment, technology, mailing and subscriber services at your disposal. If you need postage savings, want to look at options for mailing different packages, need the rules about auto renewals and more, our experts are there to support you!
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