At PSA, You Retain Control of the fulfillment Process Many of our clients have made the switch from in-house fulfillment to PSA because YOU retain control of the fulfillment process. Let us explain how we do that. I. A team of professionals dedicated to your need Your Team of Customer Service Reps (CSRs) works only on your account.  Only they open your mail, batch it, prepare bank deposits, capture credit card funds, and handle the data entry and the customer service.  They review your imports and help customers use your website and products.  The result-much higher quality than you can get anywhere else- It's like having highly skilled CSR employees of your own in the next room...with none of the hassles. Your Team will know your business.  When we take on your account, we either bring your CSR and management team to your office to meet with you and your staff, or we ask that you come to our offices to give us a tutorial on your business, your customer service philosophies, your goals and objectives.  Your CSR team is required to read your products and learn your business, so that they can truly assist incoming customer calls and offer sensible cross sells. Your team takes ownership of your account and communicates with you accordingly.  Because they know your products, know your schedule and your expectations, the CSRs and managers develop "ownership" of your "brand", which greatly increases quality.  You can call the members of your team any time during the business day to ask about mail volume, to hear about customer comments on a particular issue, or to discuss details of the next issue fulfillment. II. Marketing Reports, Accounting Reports Online 24/7 Marketing Reports at your fingertips, when you want it. Fresh information constantly, easily downloadable to Excel. Custom reports that give you information the way you want. Your business is unique and so are your reporting needs. If you cannot get the information you need from the selection of standard reports available, we will write custom reports to meet your needs. Because of our ZERO order processing backlog policy, your marketing and accounting information is current and accurate. III. Daily Cash Reports Which Mimic what you're getting now When our clients in-convert to PSA, if you have in-house cash reporting which is important to you, we mimic those reports so that you don't skip a beat.  We can give you as much or as little details as you would like.  All transactions balance to the deposits and are recorded in our general ledger system. << Back to Inhouse Fulfillment