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14. What is involved in a conversion? How can I be sure my file will transfer accurately?



Completing a successful subscriber file conversion involves several key factors. The first is documenting the details of all file fields, fulfillment processes and required output. This involves meetings between you and our PSA conversion team. Second, a conversion timeline is created and followed to ensure all tasks are completed when required. Third, the group prepares clear targets and reports that indicate a successful file conversion. Lastly, your client team is trained to follow your customized procedures and policy manual. Many clients often visit PSA for the first week and hold training sessions about their products line and company missions. This ensures that your team is best prepared to represent your company and accomplish your requirements accurately.

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