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07.
What’s the quality of CSR’s at PSA? Will my subscribers get great service?
PSA is located in a college town in rural Pennsylvania, less than an hour’s drive from 8 colleges and universities (including Penn State and Bucknell). Our workforce is highly educated, highly motivated, articulate and pleasant. There is no better work force in the world. And because of our location in rural Pennsylvania, our employees care about their jobs, because good jobs there are hard to come by. Retention rate of 88% over the last 5 years and our reps average 20 years of customer service experience. Can you say that about your service department? No sick days, no turnover, no training… That’s what PSA provides… seamless, high quality service.
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