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04.
Will I lose touch with my market by outsourcing fulfillment to PSA?
No. With PSA, you maintain total control over your fulfillment operations. How? Because PSA hires a staff of CSR’s to work ONLY on your account. You will know your CSR staff personally, and can call them at any time to find out mail volume, reaction to price or product changes, etc. Our CSR’s fill out customer comment sheets and send them to you regularly. This allows you to follow trends and contact customers yourself whenever you want to discuss ideas and issues.
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