Fulfillment Manager
Kathy gained most of her extensive circulation and fulfillment experience while working as the Director of Customer Service and Systems for the in-house subscription fulfillment operations at Grit Publishing Company. For over 20 years, Kathy led a team of over 30 CSRs and supervisors who supported subscribers and system operations. Kathy's department was responsible for all incoming transactions, including mail processing, caging/balancing, data entry and customer service. Her department was solely responsible for all ABC audit functions as well. Upon the inception of PSA, Kathy has supported the company's growth by handling many operational functions and now is charged with the tasks of daily fulfillment, BPA and ABC audit function, job scheduling and tracking, special reporting, system updates, client inconversions and many production tasks.
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